Privacy Policy

1. Introduction

Aihealth ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website or use our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your information.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please do not use our website or services.

2. Information We Collect

We may collect and process the following categories of information:

• Information you provide directly: such as your name, email address, phone number, and any details submitted through contact forms, enquiry forms, or account registration.
• Account and usage information: details related to your use of our platform, including preferences, settings, and interaction history, where applicable.
• Technical information: IP address, browser type and version, device identifiers, operating system, referring URLs, and other data collected automatically as you navigate our website.
• Cookies and tracking data: information gathered through cookies and similar technologies, as described in Section 6 below.
• Communications: records of correspondence if you contact us, including support requests and feedback.

We do not knowingly collect sensitive personal data unless it is voluntarily provided and necessary for a specific, disclosed purpose.

3. How We Use Your Information

We may use the information we collect for purposes including, but not limited to:

• Providing, operating, and maintaining our website and services
• Responding to enquiries, support requests, and other communications
• Personalising your experience and improving our website's content and functionality
• Sending administrative information, updates, and service-related notices
• Analysing usage trends to improve performance and user experience
• Detecting, preventing, and addressing technical issues, fraud, or security concerns
• Complying with legal obligations and enforcing our terms and policies

4. Legal Basis for Processing

Where required by applicable data protection law, we rely on one or more of the following legal bases to process your personal data: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided such interests are not overridden by your rights and freedoms.

5. How We Share Information

We do not sell your personal data. We may share information in the following circumstances:

• Service providers: third parties who perform functions on our behalf, such as hosting, analytics, and communication tools, under appropriate confidentiality and data protection obligations.
• Legal requirements: where disclosure is necessary to comply with a legal obligation, protect our rights, or respond to lawful requests from public authorities.
• Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.
• With your consent: where you have explicitly agreed to a specific disclosure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance functionality, analyse site traffic, and understand visitor behaviour. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the website.

Categories of cookies that may be used include strictly necessary cookies, performance and analytics cookies, and functionality cookies. Where required by law, we will seek your consent before placing non-essential cookies.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When data is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Where personal data is transferred outside your country of residence, we will take appropriate steps to ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.

10. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data in certain circumstances
• Object to or restrict certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us using the details provided on our website.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any external sites you visit.

12. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the details provided on our website.